Shrivra SmartReviews

Start by mapping one outcome you want this week: reduce churn, validate a feature, or improve service recovery. In SmartReviews, pick a ready-made template or assemble a survey from your saved question library. Add branching and skip rules so people only see what matters to them. Choose your channels in one pass: send branded email invites, spin up a short link or QR code for in-store posters, embed a compact form on your site, publish a quick poll on social, or run a themed quiz for engagement. Personalize the URL to make it memorable and easy to share.

Take collection to where your audience is. On the web, set a targeted intercept that appears at the right moment—on exit, after a purchase, or when a page loads slowly. In person, set up a dedicated tablet station with a simple, touch-friendly layout and media prompts (images, audio, or short clips) to clarify questions. For field teams, load surveys on iOS or Android and keep capturing responses offline during events, store visits, or ride-alongs; everything syncs automatically once you’re back on a reliable connection. If your audience prefers calls, queue a phone-based campaign and log answers centrally.

Make response handling a team sport. The shared inbox pulls every submission—from web, tablets, mobile, email, and phone—into one queue. Triage with tags and filters, highlight urgent items, and convert any message into a trackable task. Assign the owner, add internal notes for context, and move the item through a simple workflow until the loop is closed. Use saved replies for common follow-ups, link to help articles when relevant, and capture outcomes so you can prove resolution rates and turnaround times.

Turn raw input into decisions in real time. Dashboards update as results arrive, combining metrics (scores, multiple choice, scales) with open-text insights in a single view. Slice by channel, location, device, or campaign; compare launches and promos; and watch the impact of changes week over week. For comprehensive evaluations, run 360-style programs that gather perspectives across roles or customer segments and centralize them in one place. Export clean datasets, share read-only links with stakeholders, and document what you’ll try next. With reusable templates, branching, and multiple question formats, you can run fast iterations—plan, collect, act—without rebuilding from scratch every time.